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This support ticket system assigns a ticket number to your support request. If you already filed a ticket, you may use the number to track the status of your request.
helpdesk.ilc.upd.edu.ph is now the official address of ILC Diliman's Online Helpdesk.
We recommend UP Diliman constituents to access our support ticket system using their DilNet account(@upd.edu.ph) when opening a ticket. Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket.
For inquiries about DilNet account or creation of a UP Mail account, please contact UP
Computer Center at helpdesk@upd.edu.ph.
For inquiries about Microsoft 365 for UP faculty/students, please contact ITDC at
helpdesk@up.edu.ph. To request a Microsoft 365 account, answer this form: bit.ly/office365request.
To view the complete archive of your support requests, please sign in to your account. This will give you access to all past interactions, allowing you to easily track the status of your inquiries and find any relevant informatio
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